Privacy Policy

This Privacy Policy explains how BSL Interpretations collects, uses and protects personal information when you use this website, contact us, join the mailing list, book training, use mentoring or NRCPD endorsement services, or access the BSL Interpretations Learning Hub.

Who we are

BSL Interpretations is operated by Stephen Ellis-Menton, trading as BSL Interpretations.

For the purposes of applicable data-protection law, BSL Interpretations is the data controller for personal information collected through the website and in connection with the services we provide.

Privacy and data-protection enquiries can be submitted through the Contact page by selecting the privacy/data request option.

Information we may collect

Depending on how you use our website and services, we may collect information including:

• your name
• email address
• professional role or registration status
• organisation or training provider where relevant
• information you provide in an enquiry form
• information required to arrange mentoring or NRCPD endorsement
• training booking and attendance information
• mailing-list preferences and consent
• Learning Hub account and access information
• records relating to Learning Hub access
• correspondence between you and BSL Interpretations
• technical information required to operate and secure the website and Learning Hub, such as IP address, browser/device information, authentication information and server logs

Please do not submit unnecessary sensitive personal information through general website forms.

Contact and enquiry forms

When you submit a contact, mentoring, endorsement, CPD or bespoke-training enquiry, we use the information you provide to respond to your enquiry and, where appropriate, arrange the requested service.

Information submitted through a form may be stored by the website and processed by services used to operate the website and deliver the resulting communication.

We do not use information supplied through an ordinary service enquiry to add you to the marketing mailing list unless you separately consent to receive marketing communications.

Training bookings and Humanitix

Bookings for BSL Interpretations CPD sessions are normally made through Humanitix.

Humanitix processes booking and payment information according to its own privacy terms.

The BSL Interpretations website does not collect or store your payment-card information.

We may receive information from Humanitix that is necessary to administer your booking, such as your name, email address, ticket type and booking details.

Mailing list and Sender

If you choose to join the BSL Interpretations mailing list, we may collect:

• first name
• last name
• email address
• evidence of your marketing consent

Sender is the service selected for mailing-list subscriptions and marketing emails where that connection is configured and active.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Unsubscribing from marketing does not prevent us from sending essential service communications relating to something you have booked, requested or have an account for.

Learning Hub and Firebase Authentication

The BSL Interpretations Learning Hub is a protected member area hosted separately from the public website.

Firebase Authentication, provided by Google, is used to authenticate Learning Hub accounts.

Authentication information may include your email address, authentication credentials and technical/security information associated with login activity.

Passwords are handled through Firebase Authentication and are not available to BSL Interpretations in readable form.

Learning Hub access may be activated, deactivated or removed according to your entitlement to use the Hub.

Mentoring and NRCPD endorsement

Where you use mentoring or NRCPD endorsement services, we may keep information necessary to provide that service.

This may include:

• contact information
• professional status
• development goals
• meeting records
• PDP-related information
• assessment records
• correspondence
• documents required in connection with endorsement or professional registration processes

We only use this information for providing and administering the service, meeting professional responsibilities, maintaining appropriate records and dealing with regulatory or legal requirements where applicable.

Why we use personal information

Depending on the circumstances, we may process personal information because:

• it is necessary to provide a service or respond to a request
• it is necessary to perform or prepare for a contract with you
• we have your consent, particularly for marketing
• we have a legitimate interest in operating, administering and securing our services
• we need to comply with legal, accounting, regulatory or professional obligations

Where processing is based on consent, you may withdraw that consent at any time.

Service providers

We use selected service providers to operate parts of the website and services. These may include:

OpenAI / ChatGPT Sites

Used to host and operate the public website and associated website functionality.

Google Firebase

Used for Learning Hub authentication and account access.

Sender

Used for mailing-list management and website email communications where the relevant integration is configured and active.

Humanitix

Used for CPD bookings and ticket payments.

Zoom

Used for live online CPD, mentoring, endorsement and other meetings.

These providers process information according to their own terms and applicable data-processing arrangements.

International processing

Some of the technology providers used by BSL Interpretations may process personal data outside Spain, the European Economic Area or the United Kingdom.

Where required, those providers use recognised legal or contractual safeguards for international transfers.

BSL Interpretations does not represent that all website or account data is stored exclusively within Spain, the EEA or the UK.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, tax, accounting, professional or dispute-resolution requirements.

As a general guide:

• ordinary enquiries may be retained for up to 24 months after the last relevant contact
• mailing-list information is retained while you remain subscribed and as necessary to maintain an unsubscribe record
• Learning Hub account information is retained while access is active and for a reasonable administrative period afterwards
• training booking and financial records may be retained for the period required by applicable accounting and tax rules
• mentoring and endorsement records may be retained for as long as reasonably required for the service and associated professional or regulatory responsibilities

Information may be deleted earlier where it is no longer required.

Security

Reasonable technical and organisational measures are used to protect personal information.

No online service can guarantee absolute security. Users are also responsible for keeping Learning Hub passwords and account details secure and should not share their login credentials with another person.

Your rights

Depending on the law that applies, you may have rights including the right to:

• request access to personal information we hold about you
• ask us to correct inaccurate information
• request deletion of information in certain circumstances
• ask us to restrict certain processing
• object to certain processing
• receive certain information in a portable format
• withdraw consent where consent is the basis for processing
• object to direct marketing
• make a complaint to a data-protection authority

Requests can be made through the Contact page by selecting the privacy/data request option.

If you are in Spain or the EEA, you may also have the right to complain to the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.

Changes to this policy

This Privacy Policy may be updated when the website, Learning Hub, service providers or the way we process information changes.

The latest version will always be published on this page.